Text Message Terms

Dao Distribution, LLC sends text messages about your wholesale orders and deliveries to customers who ask for them. This page explains what you are agreeing to when you turn texts on.

What we text

• Order updates: your order was confirmed for a delivery day, or we could not take it as sent.
• Delivery updates on the day: your order is on the truck, you are the next stop, and it was delivered.
• Occasional service notices, such as a truck running late or a holiday schedule change.
• Replies from our office to a text you send us.

We do not send marketing or promotional texts, and we never send payment links by text.

How often

Message frequency depends on how often you order. A typical delivery day is one to three texts. Message and data rates may apply.

How to opt in

• Turn on texts in your ordering portal at daodistribution.com/portal, or tick the text option on your account application.
• Texts go only to the phone number you verified when you created your login.
• Signing up for a login does not turn texts on by itself.

How to stop

• Reply STOP to any message and we will stop texting that number. You will get one confirmation text.
• Reply START to begin again.
• Reply HELP, or call (415) 999-4863, for help.
• Stopping texts does not affect your account, your orders, or the email updates you already receive.

Who sends them

Messages are sent by Dao Distribution through Twilio, our messaging provider. Twilio and the mobile carriers are not responsible for delayed or undelivered messages. See our privacy notice for how we handle your phone number.

Contact

Dao Distribution, LLC, South San Francisco, California. Call or text (415) 999-4863, or email info@daodistribution.com.